Frequently Asked Questions
1. Sold out? What should I do if the size of the product I like before purchasing does not fit?
New items may sell out quickly, but may be available soon!
Please contact customer service by email. We will do our best to notify you when the item is available again. Please enter a valid email address so that we can contact you when the item is available for purchase.
2. What if the tag size is different from what I ordered?
Sizes displayed on the website will be converted to standard international sizes before the item is sold. If you find that the size you ordered is different from what is shown on the website, please don't worry. First, you have to try it on, and if it doesn't fit, you have to return it. (Please check our return policy.)
3. Why the color of the clothes I received is slightly different from what I see online?
Color difference may occur due to camera perspective and degree of lighting. note that. If it doesn't affect the way you look or feel, please wear the clothes. We will provide you with a promo code as compensation for future purchases. However, we do our best to avoid this problem.
4. How to use the discount code?
If you have a discount coupon, go to the "Checkout" page, enter the number, and then see how to use it.
5.Can I change the size or product after purchase?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. We are unable to make changes after the package has been sent to the post office.
6.Can I get detailed information about the product?
We will provide you with all the information you need to make your purchase in detail. All items have product pages with sizing, care instructions, and most importantly, lots of photos. Also, if there is any other information that would be helpful to you, please let us know and we will do our best.
7. How do I pay for my order?
We offer our customers many payment options: Visa, MasterCard credit cards, Visa and MasterCard as secure payment methods that accept all kinds of credit or debit cards.
All credit and debit cardholders are subject to verification and authorization by both us and the card issuer to maintain security and prevent fraud.
8. What currencies do you accept?
There are several currencies such as: US Dollar, Euro, British Pound, Canadian Dollar, Australian Dollar, Japanese Yen
9. Is it safe to use my credit card on the website?
Don't worry: ordering on our website is safe. We use industry standard encryption technology when transferring and receiving customer data exchanged with our site servers. Your credit card details will not be revealed. When you enter your credit card and personal information in our online store at checkout, we use secure socket layer technology (SSL) to securely pass your information. Feel free to choose your favorite products on our site.
10. Why was my credit card declined?
Your credit card may be declined for any of the following reasons:
1) Your card may have expired. Please make sure your card is still valid.
2) You may have reached your credit limit. Check with your bank to make sure you haven't exceeded your purchased purchase limit.
3) You may have entered some information incorrectly. Make sure you have entered all required fields correctly.
4) Make sure you are using the latest version of your web browser. Your browser may have some kind of plugin installed. Please clear your cookies, restart your browser and try again.