online store guide
Information on how to use the KaraKuBuy ONLINE STORE
【 STEP01 】Order
After adding the desired products to the cart and setting the delivery address and payment method, the order confirmation screen will be displayed. Please check the contents and if there are no mistakes, your order will be completed.
[ STEP2 ] Confirmation of order
After completing your order, we will automatically send you an order confirmation email. If you do not receive the e-mail at this point, please check your e-mail address again, as it may have been received in the spam folder, the e-mail address was entered incorrectly, or the reception settings are incorrect. In the event that an item is out of stock after you have placed your order, we will notify you by email. Also, if there is stock in the shipping warehouse, it will usually be shipped on the same day or the next business day (excluding weekends and holidays).
[ STEP3 ] Shipment notification email
We will send you an email with a tracking number. Please note that the customer is basically responsible for shipping costs associated with cancellations and changes after shipment. Regarding the delivery of the product, it will be shipped by Sagawa Express (Okinawa Prefecture, remote islands, and areas outside the jurisdiction of Sagawa Express may be shipped by other shipping companies).
[ STEP4 ] Product arrival
If the product does not arrive, please contact the nearest Sagawa Express with the invoice number, or contact us.
[ STEP5 ] In case of return or exchange return
Please contact us by email and we will give you instructions on how to return it. Please take a look at this for more information.
[About changes and cancellations after ordering]
Orders can be changed or canceled only while the order is being prepared for shipment. We cannot change or cancel the product while it is waiting for shipment or after it has been shipped. If you are interested, please contact us.
[About sales price and inventory]
・About selling price
Product prices are subject to change without notice. Thank you for your understanding.
Regarding the stock display of the product, even if it is displayed as "in stock", it may be out of stock due to a rush of orders due to advertisements. We pay close attention to inventory management so that customers can shop comfortably, but we ask for your understanding that the above situation may occur.
[About the e-mail newsletter]
We deliver advantageous information such as information on sales and information on new products. If you wish to change or stop receiving the e-mail newsletter, please contact us.
[Regarding product information posted and on sale]
Product information (size, specs, etc.) posted or on sale is subject to change without notice. Thank you for your understanding.
About payment method
[Credit card payment]
The following credit cards are accepted.
[ PayPal ]
It depends on the closing date of the credit card registered with PayPal and the content of the contract. Please check with your card company or PayPal Inc.
[cash on delivery]
Payment method: Only cash is accepted.
*We cannot accept the specification of a delivery company based on the customer's request.
*If the amount exceeds 20,000 yen, the payment method will be credit card or Paypal.
delivery method * postage
Sagawa Express shipping fee (uniform nationwide): standard shipping 690 yen (tax included)
*Okinawa and some remote islands are not applicable. Okinawa/Hokkaido/Kagoshima is 1,500 yen (tax included).
Shipping company: Sagawa Express
We will ship within 5 business days after payment is confirmed.
Shipping will be charged for each order. Please note that we do not ship items ordered separately.
About returns and exchanges
Please be sure to contact us within 7 days from the delivery of the product.
Please note that we cannot accept returns or exchanges without contacting us. If you receive a return or exchange, please return it within 10 days from the delivery date. (Please note that if 10 days or more have passed and there is no return, we will not be able to accept it.)
If the size does not fit or is different from the image, it will be returned or exchanged at the customer's convenience.
[Cases where exchanges/returns cannot be accepted]
・Products that have been delivered for more than 7 days
・Products with missing tags, tags, boxes, etc.
・Products that have already been used or washed
・Products that are damaged, soiled, smelly, etc. by the customer
・Products with missing accessories at the time of delivery
・Products for which hemming service is available
Please contact us by e-mail.
Items that can be exchanged are basically exchanges for the same product in size and color.
(If you are contacting us by e-mail, please write "Replacement" in the subject line.)
The customer is responsible for the return shipping fee. As soon as we receive the product, we will ship the replacement product. In the case of exchange due to customer's convenience, we may send it by postage cash on delivery. If the product cannot be returned due to an accident at the time of return, or if the product condition has deteriorated, we may not be able to accept the return.
Please email us with the item you wish to return and the reason for the return. (If you are contacting us by email, please write "return" in the subject line.)
The customer is responsible for the return shipping fee. If the product cannot be returned due to an accident at the time of return, or if the product condition has deteriorated, we may not be able to accept the return.
The refund amount will be the product price excluding the shipping fee.
If you did not pay the shipping fee when the product was shipped, we may deduct it from the product price to be refunded.
・Refunds to customers who have paid by credit card will be processed by rescheduling or canceling the bill.
(Depending on the closing date of the credit card company and the processing date and time of the card, the change may occur in the following month.)
・Refunds to customers who paid cash will be transferred to the designated account.
(The transfer fee will be borne by the customer and will be deducted from the refund amount.)
[Replacement of product defects, etc.]
Regarding products, we strictly inspect them under thorough management and ship them, but in the unlikely event that there is a discrepancy in the order content or a defective product, we will exchange or refund. We kindly ask you to contact us within 7 days. If we have the item in stock, we will send you a new item with no defects. We will be responsible for all fees incurred in doing so. (If there is no replacement product in stock, it will be returned.)
Feel free to contact us by email. Alternatively, you can find your answer by visiting our Order Status Tracking page.