About returns and exchanges
Please note that we cannot accept returns or exchanges without contacting us. If you receive a return or exchange, please return it within 10 days from the delivery date. (Please note that if 10 days or more have passed and there is no return, we will not be able to accept it.)
If the size does not fit or is different from the image, it will be returned or exchanged at the customer's convenience.
[Cases where exchanges/returns cannot be accepted]
・Products that have been delivered for more than 7 days ・Products that have lost their tags, tags, boxes, etc. ・Products that have already been used or washed Products with missing accessories, etc. / Products for which hemming service is available
Please contact us by e-mail. (firstname.lastname@example.org)
Items that can be exchanged are basically exchanges for the same product in size and color.
(If you are contacting us by e-mail, please write "Replacement" in the subject line.)
The customer is responsible for the return shipping fee. As soon as we receive the product, we will ship the replacement product. In the case of exchange due to customer's convenience, we may send it by postage cash on delivery. If the product cannot be returned due to an accident at the time of return, or if the product condition has deteriorated, we may not be able to accept the return.
Please email us with the item you wish to return and the reason for the return. (If you are contacting us by email, please write "return" in the subject line.)
The customer is responsible for the return shipping fee. If the product cannot be returned due to an accident at the time of return, or if the product condition has deteriorated, we may not be able to accept the return.
The refund amount will be the product price excluding the shipping fee.
If you did not pay the shipping fee when the product was shipped, we may deduct it from the product price to be refunded.
・Refunds to customers who have paid by credit card will be processed by rescheduling or canceling the bill.
(Usually the refund process will be completed within 3-5 days)
(Depending on the closing date of the credit card company and the processing date and time of the card, the change may occur in the following month.)
・Refunds to customers who paid cash will be transferred to the designated account.
(The transfer fee will be borne by the customer and will be deducted from the refund amount.)
[Replacement of product defects, etc.]
Regarding products, we strictly inspect them under thorough management and ship them, but in the unlikely event that there is a discrepancy in the order content or a defective product, we will exchange or refund. We kindly ask you to contact us within 7 days. If we have the item in stock, we will send you a new item with no defects. We will be responsible for all fees incurred in doing so. (If there is no replacement product in stock, it will be returned.)