Please be sure to contact us within 7 days from the delivery of the product.
Please note that we cannot accept returns or exchanges without contacting us. If you receive a return or exchange, please return it within 10 days from the delivery date. (Please note that if 10 days or more have passed and there is no return, we will not be able to accept it.)
If the size does not fit or is different from the image, it will be returned or exchanged at the customer's convenience.

[About refund]
The refund amount will be the product price excluding the shipping fee.
If you did not pay the shipping fee when the product was shipped, we may deduct it from the product price to be refunded.
・Refunds to customers who have paid by credit card will be processed by rescheduling or canceling the bill.
(Depending on the closing date of the credit card company and the processing date and time of the card, the change may occur in the following month.)
・Refunds to customers who paid cash will be transferred to the designated account.
(The transfer fee will be borne by the customer and will be deducted from the refund amount.)

Please be sure to contact us within 7 days from the delivery of the product.
Please note that we cannot accept returns or exchanges without contacting us. If you receive a return or exchange, please return it within 10 days from the delivery date. (Please note that if 10 days or more have passed and there is no return, we will not be able to accept it.)
If the size does not fit or is different from the image, it will be returned or exchanged at the customer's convenience.

[Cases where exchanges/returns cannot be accepted]
・Products that have been delivered for more than 7 days ・Products that have lost their tags, tags, boxes, etc. ・Products that have already been used or washed Products with missing accessories, etc. / Products for which hemming service is available

[About exchange]
Please contact us by e-mail. (contact@karakubuy.com)
Items that can be exchanged are basically exchanges for the same product in size and color.
(If you are contacting us by e-mail, please write "Replacement" in the subject line.)
The customer is responsible for the return shipping fee. As soon as we receive the product, we will ship the replacement product. In the case of exchange due to customer's convenience, we may send it by postage cash on delivery. If the product cannot be returned due to an accident at the time of return, or if the product condition has deteriorated, we may not be able to accept the return.

[About returns]
Please email us with the item you wish to return and the reason for the return. (If you are contacting us by email, please write "return" in the subject line.)
The customer is responsible for the return shipping fee. If the product cannot be returned due to an accident at the time of return, or if the product condition has deteriorated, we may not be able to accept the return.

Sagawa Express shipping fee (uniform nationwide): Standard shipping 690 yen (tax included)

*Okinawa and some remote islands are not applicable. Okinawa/Hokkaido/Kagoshima is 1,500 yen (tax included)

Shipping company: Sagawa Express We will ship within 5 business days after payment is confirmed.

Shipping will be charged for each order. Please note that we do not ship items ordered separately.

*Arrive in as little as 3-7 days (excludes weekends and holidays)

General sales can be canceled in principle within 24 hours after ordering. To cancel an order, please contact us at contact@karakubuy.com. However, we may not be able to accept the cancellation once the order has been prepared for shipment even within the cancellation time.

Don't worry: ordering on our website is safe. We use industry standard encryption technology when transferring and receiving customer data exchanged with our site servers. Your credit card details will not be revealed. When you enter your credit card and personal information in our online store at checkout, we use secure socket layer technology (SSL) to securely pass your information. Choose your favorite products on our site with confidence

We sell limited items that can only be ordered from the KaraKuBuy official online shop, pre-order items, special collaboration items, etc. as reserved items.
It is a system that can be purchased reliably at the timing of product arrival.

*You can select "credit" or "cash on delivery" as the payment method when placing an order.
*For reserved products, the delivery time, product specifications, prices, etc. may change, or the arrival may be canceled.
*The product image is a sample, so the specifications and processing may differ slightly from the actual product.
* Please consider the item size as a "reference" only.
*Some reserved items may be sold at stores.
* Pre-orders on our site are "a system that can be purchased reliably". Delivery may be delayed from the start of sales.

We accept credit cards VISA/MasterCard/AMERIXAN EXPRESS/JCB/Discover/UnionPay/ApplePay.

PayPal It depends on the closing date of the credit card registered with PayPal and the content of the contract. Please check with your card company or PayPal Inc.

Cash on delivery (Japan Only) Payment method: Only cash is accepted. *We cannot accept the specification of a delivery company based on the customer's request.
*If the amount exceeds 20,000 yen, the payment method will be credit card or Paypal.

*Shipping to USA, South Korea, HongKong and other countries are not supported by Cash on Delivery.

クーポン対象商品をショッピングカートに入れ、ご購入手続きに進み「STEP2 配送方法の選択」に進んでいただきます。「STEP3 お支払い」に進んでいただきます。その際、「クーポンコードまたはギフトカード」欄にクーポンコードを入力「→」または適用ボンタンをクリックしてください。クーポン適用価格に変更になっていることをご確認の上、注文を完了してください。

また、同じ注文にて、クーポン対象外の商品も一緒にご注文いただけますが、クーポンが適用になるのは、対象商品のみとなります。尚、クーポンをご利用にて購入されました場合、KARAKUポイントの付与は、割引後の相応ポイントになります。

Online Tracking:
https://www.karakubuy.com/apps/17TRACK